SHIPPING & RETURNS

SHIPMENT
  • Orders are processed from Milan, Italy, from Monday to Friday. Orders are processed on the day following the order date, or on the first available working day. Orders placed from Friday to Sunday will be processed on the following Monday.
  • Shipping to Italy is free with Poste Italiane / Sda for orders over € 200 in total.
  • The amount of transactions made by credit card is charged at the time of order processing.
  • Customers are informed that delays in shipments may occur during promotions and sales.
  • Please note that it is illegal on the invoice to declare values lower than the amount actually paid by the customer or to declare goods as GIFTS, therefore requests from customers relating to these activities will not be accepted.
  • Dennj.com cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of dennj.it.
  • When the order is entrusted to the courier, customers receive an e-mail notification that provides the waybill number (AWB) relating to the order and a link for tracking it.
  • Upon delivery of the goods, customers are asked to inspect the package carefully before signing to confirm receipt of the same. The parcels of dennj.it are carefully sealed.
  • If the customer receives a box that has been opened by the Customs or Courier for authorized external inspections, the package must be closed with a guarantee or control seal by the body.
  • If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is asked to sign the receipt of the package with reserve or to refuse delivery of the package. In the event that there is evidence of tampering with the package, the customer is required to open a complaint with the local DHL or SDA office and to promptly contact dennj.it at the email address contact@dennj.it.
  • In the event of a tampered parcel, if the customer does not sign the receipt with reservation, the delivery will be considered automatically accepted and consequently any complaints will not be accepted.
  • All customers, by placing an order, establish a commercial relationship with dennj.it and undertake to accept the delivery of the package relating to their order. If a package is not delivered to the customer's address for reasons attributable to his non-cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses delivery, the package is returned to the sender. Dennj.it in Italy paid by the customer. The costs charged to the customer include shipping costs and any customs charges. These charges will be deducted from the refund due.

 

RETURNS

  • For any reason, the customer can return the order, in whole or in part. Items can be returned for cash or credit refunds within 14 days of receiving the package. The items must be returned in the same condition in which they were originally sent, packaged in an orderly manner and with the return sign still attached.
  • Returned items must not have been worn, washed or altered in any way.
  • The items must be returned with all the original labels, wrappers and other accessories (dustbag, and clothing covers, etc.) received in the package.
  • If customers wish to return the goods, they are asked to visit the return center and request their return authorization number (RAN). The request will be processed by our operators and you will receive by email all the instructions for making the return shipment.
  • Authorized returns must be shipped from the same country where the order was originally shipped.
  • The shipping costs related to the return of the goods are charged to the customer.
  • To open your return request, please visit our return center by clicking on the link in the footer.

 

REFUNDS

  • In the event that the customer requests a refund of the returned order, the refund is made upon receipt of the package and only after quality control of the returned items.
  • For orders paid by credit card, the refunded amount will be visible on the next card statement. The processing time may vary depending on the credit card company, in any case it is about 20 working days.
  • Refunds are issued in the same currency as the original purchase (EURO).
  • Shipping costs are never reimbursed.